Conversational User Interface >
Organizations have collected large amount of data in the last few years. And they continue to collect. The quantity of data increases everyday and the quality and the throughput of processing has ept up with the rate of data collection. Machine learning algorithms combined with low cost computing power available today has allowed advanced and complicated analytics to be run not only on the huge data store – but can also include eternal data about the users/customers in multiple contexts and harness the power of the subjective knowledge.
However, the power to leverage this knowledge to increase engagement with customers is limited – they have been limited to the extent to what pre-defined interfaces allow. Interfaces such as mobile apps and websites and to a large extent even the salesperson on the store are limited by the functionalities already built-in or knowledge possessed by an individual (in the case of a salesperson). Pre-defined interfaces are ones whose flow of engagement is decided not in real-time
Whirldata understands the immense value CUIs offer and focuses its offerings on enabling organisations to leverage their knowledge-base to engage in
real-time with customers. In the endeavour to build CUIs, Whirldata has broken down its capability offerings into the following pieces that together
enable an effective CUI deployment for an organisation: